Reflective Listening (PDF, 2.73 MB, 1 page)īarriers and Roadblocks to Listening (PDF, 2. Listening skills (Brightcove) Illustrations Listening skills (PDF, 1.36 MB, 12 pages) Video Skills include paraphrasing, summarising and mirroring the verbal and nonverbal communication of the person we are listening to. Social workers engage with individuals, families, and communities, working alongside people to determine their needs and wishes, and what action may be helpful. This is an essential part of Social Work, where building. We encourage elaboration of the person’s story through active listening, use of questions and demonstrating empathy. Facilitation skills involve the ability to guide conversations and group processes so that everyone involved feels heard and respected. Reflective listening involves temporarily setting aside our own needs to focus on the other person and avoiding the temptation to tell our own story or give advice. Skills include, nodding, leaning and eye contact. Active listeningĪctive listening is the process of using positive visible verbal and nonverbal cues to signal our attention to what the other person is saying. ![]() Active listening skills are an essential part of building relationships and trust. In healthcare we use active listening skills and empathic listening to hear what the person is telling us (the words), any underlying messages (feelings and emotions) and reflect back the main issues and concerns so the person is reassured that they have been heard. In termination, a social worker and client (a) evaluate the degree to. Hargie et al (2004) identify 6 different types of listening: discriminative, evaluative, appreciative, comprehensive, dialogic and empathic. It an active, learned process involving verbal and nonverbal behaviours and is a two-way activity. ![]() Listening is key to effective communication.
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